Profile
Experienced retail and hospitality manager with a strong background in customer experience, leadership, and team development. Skilled in fast-paced environments and committed to delivering high service standards.
Recent Experience
Assistant Manager
May 2021 – Present
Card Factory — Essex
- Staff supervision and shift leadership
- Stock management and ordering
- Cash handling and store operations
- Customer service and product advice
Redundancy (Pandemic)
Mar 2020 – May 2021
Impacted by national lockdowns at the start of the COVID-19 Pandemic.
Retail Sales Assistant
Sept 2019 – Mar 2020
Hale Vaping — Essex
- Customer sales and product advice
Team Manager
Nov 2018 – Jul 2019
McMullen & Sons — Woodford Green
🏆 McMullen's Bronze Training Award
🎯 100% Mystery Shopper score
🎯 100% Mystery Shopper score
Assistant Manager
Oct 2017 – Aug 2018
Mitchells & Butlers — Farringdon
- Staff management and training
- Sales reporting and stock control
- Opening/closing procedures
Other Experience
Store Manager (2014–'17), Community Moderator (2003–'09).Early career experience focused on store management, hospitality leadership, team supervision, and customer service in busy West End venues.